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Analyze Customer Reviews & Draw Actionable Insights

The Dataiku Solution for Customer Satisfaction Reviews provides a powerful start to customer voice listening with flexibility to adjust and refine strategies for all types of products and services.

 

Easily Ingest Historical Review Data

Input data from different sources and aggregate customer reviews. Automatically detect text language and perform automatic spell checks with ready-to-use Text Preparation recipes.

 

Combine Traditional NLP Models and GenAI to Generate Insights

Be it to summarize reviews, extract topics, or qualify sentiment, leverage the provided NLP and GenAI approaches and quickly adjust to needs. Take a decisive step towards structuring your understanding of customer feedback, and build replicable approaches across lines of products and services. 

EXPLORE THE DATAIKU FLOW
 

Analyze Various Product and Service Reviews Over Time

Explore reviews through a series of interactive and predefined dashboards. Filter by product or service ID, product category, or use the Reviews Explorer App to analyze product ratings over time and by country.

CHECK OUT THE REVIEWS ANALYSIS DASHBOARD
 

Learn How Customers Describe Your Products and Services

Explore reviews on specific product categories or SKUs. Select a product and get a list of the most popular keywords customers use to describe them.

SEE THE REVIEWS EXPLORER ON THE WEBAPP
 

Answer Key Customer Satisfaction Questions

The Dataiku Solution for Customer Satisfaction Reviews helps answer a broad range of questions like:

  • How do I analyze past reviews to understand what customers think about my products and services?
  • How can I study past reviews to evaluate their purchasing experience?
  • How can I use the reviews explorer to find relevant reviews on specific topics?
  • How can I align scores to feedback in reviews to refine my understanding of feedback received?
READ THE DOCUMENTATION ON Customer Satisfaction Reviews
 

Turn Reviews Into Customer Loyalty

Deploy analysis of past reviews to explore customer sentiment. Zoom on review types and explore specific keywords with an NLP-powered search engine. Turn data into actionable insights and integrate them across selling strategies to develop customer loyalty.

DISCOVER THE FULL CAPABILITIES OF DATAIKU

The Total Economic Impact™️
Of Dataiku

A composite organization in the commissioned study conducted by Forrester Consulting on behalf of Dataiku saw the following benefits:

70 %+

reduction in time spent on data analysis, extraction, and preparation.

42 %

reduction in time spent on model lifecycle activities (training, deployment, and monitoring).

413 %

return on investment

$ 23 .5M

net present value over three years.

See Dataiku in Action

Watch the end-to-end Dataiku demo to understand how the Universal AI Platform can fit your needs for one use case … and beyond.